Effective Date: [Insert Date]
Thank you for shopping with Grassp! We want you to be completely satisfied with your purchase. Please read our Refund and Return Policy carefully to understand your rights and responsibilities as a customer.
1. Returns
We accept returns within [15/30] days of the delivery date. To be eligible for a return, the item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by a receipt or proof of purchase
To start a return, please contact us at [support@shopgrassp.shop] with your order number and the reason for the return. Once your return is approved, we will provide you with return instructions.
Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.
2. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [5–10 business days].
- If your return is rejected due to condition or eligibility, we will contact you with the next steps.
Late or missing refunds:
If you haven’t received a refund yet, please:
- Check your bank account again.
- Contact your credit card company—it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still haven’t received your refund, please contact us at [support@shopgrassp.shop].
3. Exchanges
We only replace items if they are defective, damaged, or sent in error. If you need to exchange an item for the same product, contact us at [support@shopgrassp.shop] and we’ll guide you through the process.
4. Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Downloadable software or digital products
- Personal care items (e.g., opened cosmetics, hygiene products)
- Sale or clearance items marked as final sale
5. Damaged or Incorrect Orders
If you receive a damaged item or the wrong product, please contact us within 48 hours of delivery with a photo of the issue. We’ll arrange for a replacement or refund as quickly as possible.